We answer every message
Email hello@vexamprep.com. A person reads every message. Please tell us which phone you have and what happened.
Tap the flag icon on the question and report it. Reports about a wrong answer go to the top of the queue, and we can withdraw a question from everyone without waiting for an app update. Please do not email these: reporting in the app tells us exactly which question you mean.
Your subscription is held by Apple or Google, so only you can end it and we cannot do it for you.
The app has a shortcut: Settings, then "I passed my exam", takes you straight there and stops all reminders.
We cannot issue refunds, because we never receive your payment. Apple and Google handle that. Request one at reportaproblem.apple.com or through the Play Store.
If you did not pass your exam, do not ask for a refund. See "If you do not pass" in the app: we extend your access free instead, which is worth more.
Settings, then "Restore purchases". Use the same Apple or Google account you bought it with. If you signed in, your study progress comes back too.
See this page.
Last updated: 8 September 2026